Bring transparency to your documentation! Improve the daily processes in parcel shipping - and the cooperation with your partners.
Fully digitised package and shipment documentation
Ticket System
Numerous events play a decisive role in the world of the parcel lifecycle. Whether damage, customer complaints or reallocations, all these events must be managed quickly, easily and, above all, transparently. Documenting these incidents is crucial.
Until now, it was often common for pictures to be taken either with a mobile phone or a scanner and then laboriously uploaded to email systems. From there, they were forwarded to the relevant offices for further processing. In an effort to maintain clarity, different folders were created to keep the documents reasonably ordered. However, this approach quickly reached its limits as it was applied across system and depot levels. The complete tracking of a case became almost impossible. If the parcel then also leaves the national border, these incidents are almost impossible to track transparently in retrospect.
With our Ticket System, which was developed specifically for the parcel industry, we offer an innovative solution. All relevant information on incidents and incidents are collected in a central location and can be viewed in real time by all authorised persons. Regardless of whether partner companies in different countries or language barriers are involved - this information is available to everyone involved.
Advantages
- Comprehensive digitalisation of all processing procedures in connection with the parcel lifecycle, from sender to recipient
- Flexible use of existing scanning solutions such as APF scan+ or MDU's for seamless documentation
- Central integration in APF video+ without time-consuming interfaces
- Immediate recording of damage in the system, visible to all parties in real time
- Eliminate the need for mobile phone photos embedded in emails and difficult to retrieve at a later date
- Ensure complete documentation of all steps across different locations
- Support for multilingualism to ensure smooth international communication.
- No installation required as it is a web-based application
- Relief from tedious searching and hours of research leads to highly motivated employees
Features
- Complete lifecycle documentation
- Language-independent
Integrated concept – the AMETRAS Plus
There is still more: Optimise your processes fully.
The link with our Mobile Damage Management solution not only opens up possibilities for comprehensive documentation, but also for fully digitalised processing of claims. The annoying back-and-forth of emails, notes and phone calls is a thing of the past. Instead, communication is clearly structured and traceable via the ticket system. This enables faster, more efficient and more transparent processing of claims.
Take advantage of the full process potential of your organisation and stay one step ahead of the competition.
